Contact Us

Got a question about one of our reviews, spotted something out of date, or want to flag a casino we should look at? This is the page for that. We can't resolve account issues with any individual casino directly, but we're happy to hear from readers on anything to do with how we cover this market.

How to reach us

The quickest way to get in touch is by email at [email protected]. We read every message and aim to reply within a couple of working days, though during busier periods it can take a little longer. Please avoid sending any account passwords, deposit receipts or other sensitive financial details by email — if your query relates to a specific transaction, contact the casino operator directly through their own support channels.

What we can help with

• Corrections or updates to information about any brand featured in our non GamStop casinos guide, including welcome offers, wagering terms or licensing details that have changed
• Questions about how we assess and rank sites, including our approach to payment methods, game selection and bonus terms
• General feedback on the site, whether that's about a specific review, our comparison tables, or the way we present information
• Suggestions for casinos or betting sites operating outside GamStop that you think we should review

What we can't do

We're an independent comparison site, not a casino operator, payment provider or regulator. That means we're not able to process withdrawals, unlock accounts, issue refunds or intervene in a dispute between a reader and a casino. If you've had a problem with a specific brand — including one listed on this site such as Betmica, Kikibet or Betninja — the first step is always the operator's own customer support team, since they hold your account details and transaction history.

If you're concerned about your own gambling habits or want to explore ways to manage or limit your play, our Responsible Gambling page covers the tools and support options available, separate from the UK's GAMSTOP self-exclusion scheme.

Before you write in

A few things that help us answer faster:

1. Tell us which page or brand your query relates to, with a link if possible
2. Include screenshots if you're pointing out an error in an offer, rating or table
3. Keep account-specific details (deposit amounts, usernames, ID documents) out of the email — send those only to the casino in question
4. If it's a general enquiry about the site rather than a specific casino, say so up front so we can route it properly

About the site

We put together comparisons and reviews covering casinos and betting sites not on GamStop, including how PayPal and other payment methods work with these operators, what UK players should know about licensing outside the GamStop framework, and how bonus terms typically compare across brands. You can read more about how we approach this on our About Us page, and our full terms are set out in the Terms and Conditions.

This site is intended for adults aged 18 and over. If you're contacting us with a query about age verification or account eligibility, please note that these checks are carried out by the individual casino operator, not by this website.